DETAILD, LLC (“DETAILD,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and protect your personal information when you use our website at http://detaild.app (the “Website”) and our mobile application (the “App”). By accessing or using the Website and/or App (collectively, the “Platform”), you agree to the terms of this Policy.
We respect your privacy rights and recognize the importance of protecting your personal information. This Policy outlines how we comply with Florida privacy laws, the California Consumer Privacy Act (“CCPA”), and other applicable regulations. Please read this Policy carefully to understand our practices regarding your information and how we will treat it.
1. Introduction
1.1 Purpose of this Privacy Policy: This Policy explains how DETAILD collects, uses, discloses, and safeguards your personal information. By using the Platform, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, please do not access or use the Platform.
1.2 Data Controller: For the purposes of applicable data protection laws, DETAILD, LLC, a company registered in the State of Florida, USA, is the “data controller” of your personal information. This means we are responsible for deciding how we hold and use personal information about you.
1.3 Scope: This Policy applies to all individuals who access or use our Platform, including customers (“Customers”) seeking car detailing services and independent car detailers (“Detailers”) offering such services through our Platform. This Policy covers information collected through our Website and App, including any interactions you have with us in relation to our services. It does not apply to third-party websites or services that may be linked to or accessible from our Platform.
1.4 Contact Information: If you have questions about this Policy or our data practices, please contact us at:
Email: support@detaild.app
2. Definitions For the purposes of this Privacy Policy, the following definitions shall apply:
2.1 “Personal Information” refers to any information that identifies, relates to, describes, or is reasonably capable of being associated with a particular individual, as defined under applicable privacy laws, including but not limited to names, contact details, payment information, and location data.
2.2 “Processing” means any operation performed on Personal Information, including but not limited to collection, storage, use, disclosure, or deletion.
2.3 “User” refers to any individual who uses the Platform, including both Customers and Detailers.
2.4 “Customer” means a User who accesses the Platform to request car detailing services.
2.5 “Detailer” means an independent contractor who registers on the Platform to offer car detailing services to Customers.
2.6 “Third Party” refers to any entity other than DETAILD, the User, or other individuals who are employed by or associated with DETAILD.
2.7 “Data Controller” means the entity that determines the purposes and means of the processing of Personal Information, which, in this case, is DETAILD, LLC.
3. Information We Collect
3.1 Personal Information: In order to provide our services and enhance your experience, we collect various types of Personal Information.
This may include:
– Identification Data: Name, email address, phone number, date of birth, postal address, and other contact information.
– Payment Information: Credit or debit card information, billing address, and other payment-related details. Payment information is processed securely through our third-party payment processor and is not stored directly on our servers.
– Vehicle Information: Details about the vehicle to be serviced, including make, model, license plate number, and any specific instructions related to the service.
– Location Data: GPS location data to facilitate the provision of mobile car detailing services. Location data is collected when you use our App to book a service and enable location services on your device.
– Account Information: Username, password, and other information related to your Platform account.
3.2 Non-Personal Information: We also collect certain information automatically when you use our Platform, which may include:
– Technical Data: IP address, device type, operating system, browser type, and version.
– Usage Data: Information about how you interact with our Platform, such as pages viewed, services booked, and preferences.
3.3 Information Collected from Third Parties: We may receive information about you from third parties, such as:
– Payment Processors: To facilitate transactions and verify payment methods.
– Advertising Partners: To measure the effectiveness of our marketing campaigns.
4. How We Collect Information
4.1 Directly from You: We collect Personal Information that you provide when you:
– Register an account on the Platform.
– Book a service or request customer support.
– Provide vehicle information for detailing services.
– Participate in surveys, promotions, or other activities through the Platform.
4.2 Automatically: We use cookies, web beacons, and other tracking technologies to collect Non-Personal Information when you access our Website or App. For more information about our use of cookies and similar technologies, please refer to Section 7 of this Policy.
4.3 From Third Parties: We may collect Personal Information from third-party sources, such as:
– Payment Processors: To process payments securely and prevent fraud.
– Advertising Partners: To understand how users engage with our marketing efforts.
5. Use of Personal Information
5.1 Service Delivery: We use the Personal Information we collect to:
– Facilitate and manage bookings between Customers and Detailers.
– Process payments and issue receipts.
– Verify user identities and provide customer support.
– Communicate with Users regarding their bookings, services, and account status.
5.2 Communication: We use your contact information to:
– Send service-related notifications and confirmations.
– Respond to inquiries and provide customer support.
– Send promotional messages, newsletters, and marketing materials, where permitted by applicable law and with an option to opt-out.
5.3 Improvement of Services: We use data analytics to:
– Understand user preferences and improve the functionality of the Platform.
– Personalize your experience by tailoring content and recommendations.
– Conduct research and analysis to develop new features and enhance our services.
5.4 Legal Compliance: We may use your information to:
– Comply with legal obligations, such as maintaining financial records for tax and accounting purposes.
– Enforce our Terms of Service, prevent fraud, and address security issues.
6. Sharing of Personal Information
6.1 With Service Providers: We share Personal Information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing support, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
6.2 With Detailers: We share relevant Customer information, such as contact details, vehicle information, and service location, with Detailers to facilitate the provision of the requested services. Detailers are required to use this information solely for the purpose of performing the service and in accordance with this Privacy Policy.
6.3 For Legal Reasons: We may disclose Personal Information to government authorities, law enforcement agencies, or other parties when required by law, court order, or other legal processes, or to protect the rights, property, or safety of DETAILD, our users, or others.
6.4 Business Transfers: In the event of a merger, acquisition, financing, sale of assets, or bankruptcy, your Personal Information may be transferred or shared as part of that transaction, subject to confidentiality obligations.
7. Cookies and Similar Technologies
7.1 Use of Cookies: We use cookies and similar tracking technologies on our Website and App to enhance user experience, analyze usage, and provide targeted advertising. Cookies are small text files that are placed on your device when you visit our Platform. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
7.2 Types of Cookies Used:
– Essential Cookies: Necessary for the basic functionality of the Platform, including account login and security.
– Analytical Cookies: Help us understand how users interact with our Platform by collecting information about usage patterns and performance.
– Advertising Cookies: Used to deliver advertisements relevant to you and to measure the effectiveness of our marketing campaigns.
7.3 Managing Cookies: You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality and availability of certain features on our Platform.
7.4 Third-Party Tracking: We may allow third parties, such as analytics providers and advertising networks, to collect information about your online activities over time and across different websites through cookies and similar technologies. We do not control third-party tracking technologies and their use is governed by the privacy policies of the third parties.
8. Data Security
8.1 Measures to Protect Personal Information: We employ commercially reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorized access, disclosure, alteration, and destruction. These measures include the use of encryption, secure servers, firewalls, and access controls.
8.2 User Responsibility: While we take steps to secure your Personal Information, it is important that you also take precautions to protect your information. This includes keeping your account password confidential, logging out of accounts when not in use, and avoiding sharing your personal login details with others.
8.3 Transmission Risks: Although we strive to protect the information you provide to us, we cannot guarantee the security of your data transmitted to or from our Platform, as no method of transmission over the internet or electronic storage is 100% secure. Any transmission of Personal Information is at your own risk.
8.4 Breach Notification: In the unlikely event of a data breach that affects your Personal Information, we will take all necessary steps to inform you and the appropriate regulatory authorities as required by applicable data protection laws, including Florida privacy laws and the CCPA.
9. Data Retention
9.1 Retention Periods: We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the information and the purpose for which it was collected.
– Account Information: Retained for the duration of your use of the Platform and until you request account deletion.
– Transaction Data: Retained for a minimum of seven (7) years to comply with financial, tax, and legal obligations.
– Service Data: Retained for a reasonable period for dispute resolution, analysis, and service improvement.
9.2 Criteria for Retention: When determining the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and any applicable legal requirements.
9.3 Deletion: Upon your request, we will delete or anonymize your Personal Information, unless retaining it is necessary for compliance with legal obligations, dispute resolution, enforcement of our agreements, or other legitimate business purposes.
10. User Rights and Choices
10.1 Access and Correction: You have the right to access the Personal Information we hold about you and to request the correction of any inaccuracies. You may review, update, or modify your Personal Information by logging into your account on the Platform or by contacting us directly using the contact details provided in Section 19.
10.2 Deletion: You have the right to request the deletion of your Personal Information. To request the deletion of your account or specific data, please contact us using the contact information in Section 19. We will comply with your request unless we have a legitimate legal basis for retaining the information, such as fulfilling our contractual obligations or complying with applicable laws.
10.3 Opt-Out of Marketing Communications: You have the right to opt-out of receiving marketing communications from us. You can do so by clicking the “unsubscribe” link in any promotional email or by contacting us directly. Even if you opt out of marketing messages, we may still send you non-promotional communications related to your use of the Platform (e.g., service confirmations, customer support).
10.4 Location Data: If you have given us permission to collect location data, you can withdraw your consent at any time by adjusting your device settings to disable location services. Please note that disabling location services may limit certain functionalities of the Platform.
10.5 Privacy Preferences: You can manage your privacy settings on the Platform, including preferences related to cookies, data sharing, and notifications.
11. CCPA Rights for California Residents
11.1 Right to Know: If you are a California resident, you have the right to request information about the categories of Personal Information we have collected about you, the categories of sources from which the Personal Information was collected, the business or commercial purpose for collecting or selling the information, the categories of third parties with whom we share the information, and the specific pieces of Personal Information we have collected about you.
11.2 Right to Delete: California residents have the right to request the deletion of their Personal Information, subject to certain exceptions provided by the CCPA. These exceptions include, but are not limited to, situations where the information is required to complete a transaction, detect security incidents, or comply with legal obligations.
11.3 Right to Opt-Out of Sale: Although DETAILD does not sell your Personal Information in the traditional sense, the CCPA broadly defines “sale” to include certain types of data sharing. If we engage in activities that constitute a “sale” under the CCPA, you have the right to opt out. You can exercise this right by contacting us using the contact information provided in Section 19.
11.4 Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. Specifically, we will not deny you goods or services, charge different prices, or provide a different level of service if you choose to exercise your rights under the CCPA.
11.5 How to Submit Requests: To exercise your CCPA rights, you may submit a request by contacting us at the details provided in Section 19. We will verify your identity before processing your request and respond within the timeframes required by law.
12. Data Sharing for Direct Marketing (Shine the Light Law)
12.1 California “Shine the Light” Law: Under California Civil Code Section 1798.83, California residents may request information regarding the disclosure of their Personal Information to third parties for direct marketing purposes. If applicable, such information will include a list of the categories of Personal Information shared and the names and addresses of the third parties with whom it was shared in the previous calendar year.
12.2 Request Process: If you are a California resident and wish to make such a request, please contact us at the details provided in Section 19. We may require proof of residency to process your request.
13. Children’s Privacy
13.1 Not Intended for Children: Our Platform is not intended for use by children under the age of 18. We do not knowingly collect or solicit Personal Information from children under 18. If you are under 18, please do not attempt to register for an account or provide any Personal Information through the Platform.
13.2 Parental Notification: If we learn that we have inadvertently collected Personal Information from a child under 18, we will take steps to delete such information promptly. If you believe that a child under 18 may have provided us with Personal Information, please contact us immediately using the contact information in Section 19.
14. Third-Party Links
14.1 External Links: Our Platform may contain links to third-party websites, apps, or services that are not operated or controlled by DETAILD. These links are provided for convenience and informational purposes only.
14.2 Third-Party Policies: This Privacy Policy does not apply to any third-party websites, apps, or services. We encourage you to review the privacy policies of those third-party services to understand their data collection, use, and sharing practices. DETAILD is not responsible for the privacy practices or the content of any third-party sites.
15. Changes to This Privacy Policy
15.1 Right to Update: We reserve the right to modify or update this Privacy Policy at any time, in our sole discretion. Changes to this Policy will be effective upon posting the revised Policy on the Platform.
15.2 Notification of Changes: If we make material changes to this Policy, we will provide prominent notice on the Platform and update the “Effective Date” at the top of the Policy. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.
15.3 Review of Policy: We encourage you to review this Policy periodically to stay informed about how we are protecting your Personal Information. Your use of the Platform constitutes your acceptance of this Policy and any updates.
16. Cross-Border Data Transfers
16.1 Transfer to Other Countries: DETAILD operates in the United States, specifically in the state of Florida. However, for the purposes described in this Privacy Policy, your Personal Information may be stored, processed, or transferred to facilities located outside of your state, province, or country, including to countries that may not have the same level of data protection laws as those in your jurisdiction.
16.2 Data Protection Measures: In cases where your Personal Information is transferred internationally, we take all necessary steps to ensure it is adequately protected in accordance with this Privacy Policy and applicable laws. These steps may include implementing contractual clauses, ensuring third-party service providers comply with applicable privacy laws, and utilizing encryption and other data protection measures.
16.3 Acknowledgment of Cross-Border Transfers: By using our Platform and providing your Personal Information, you consent to the transfer, storage, and processing of your information in countries outside of your country of residence, including the United States, as set forth in this Privacy Policy.
17. Data Breach Notification
17.1 Breach Response: In the event of a data breach that results in the unauthorized access, disclosure, or misuse of your Personal Information, DETAILD has procedures in place to promptly identify, contain, and mitigate the impact of the breach. We will take all necessary steps to secure our systems and protect your information.
17.2 Notification to Affected Individuals: If a data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. This notification will include information about the nature of the breach, the affected data, potential consequences, and the steps we are taking to mitigate the risks.
17.3 Notification to Regulatory Authorities: We will comply with all applicable legal requirements regarding data breach notifications. If required by law, we will notify the relevant data protection authorities of the breach within the time frame specified by applicable regulations, including Florida privacy laws and the CCPA.
17.4 Assistance to Affected Users: Where appropriate, we will provide you with recommendations on steps you can take to protect yourself in the event of a data breach, such as changing passwords or monitoring your accounts for unusual activity.
18. Do Not Track (DNT) Signals
18.1 DNT Signals: Some web browsers may transmit “Do Not Track” signals to websites and other online services. Because there is no established standard for DNT signals, our Platform currently does not recognize or respond to browser-initiated DNT signals.
18.2 Opt-Out Mechanisms: Although we do not respond to DNT signals, we do offer other mechanisms to control your privacy preferences, such as the ability to manage cookie settings (see Section 7), opt-out of marketing communications (see Section 10), and exercise your CCPA rights (see Section 11).
19. Contact Information
19.1 Contact Us: If you have questions or concerns about this Privacy Policy, our data practices, or your privacy rights, you can contact us using the following details:
– Email: support@detaild.app
– CCPA Requests: To exercise your rights under the CCPA, please include “CCPA Privacy Request” in the subject line of your email or communication.
19.2 Response Time: We will make every effort to respond to your inquiry, request, or complaint within thirty (30) days, or as required by applicable laws.
20. Acknowledgment and Acceptance
20.1 Acknowledgment: By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, as well as our Terms of Service. Your use of the Platform is subject to the terms and conditions of this Privacy Policy.
20.2 Acceptance: You acknowledge that this Privacy Policy is subject to change. Your continued use of the Platform following the posting of changes to this Privacy Policy signifies your acceptance of those changes.
20.3 Legal Capacity: By using the Platform, you represent that you are of legal age in your jurisdiction to form a binding contract and that you consent to the collection, use, disclosure, and other processing of your Personal Information as described in this Privacy Policy.